SBH UK & Ireland

Case Study: Sally Hair & Beauty UK and Ireland

Sally choose a fleet of refurbished trucks

When SBH UK & Ireland drew up plans to move into a new purpose built Distribution Centre they had no hesitation in contacting Rack-N-Stak, one of the North West's leading suppliers of Forklift Trucks and Warehousing equipment.

SBH UK & Ireland is part of Sally Beauty Holdings, Inc. (SBH), which is based in Texas. The global company has grown from one small store in 1964 in New Orleans into the world's largest distributor of professional hair and beauty products, with over 4,000 stores worldwide today.

The new Distribution Centre, which is located in Walker Park in Blackburn, Lancashire – is now fully operational and will service all 260 Sally and Salon Services stores across the UK and Republic of Ireland.

An amazing 6 million items, across 8,000 product lines, are stored in the huge purpose built 18,000m2; Distribution Centre – roughly the size of three football pitches. Officially opened by Blackburn MP Jack Straw, the new state of the art operation has been designed to keep pace with the needs of the modern and very busy hair and beauty professional, so reliable materials handling equipment to support the operation is a must! This is where Rack-N-Stak came in.

Rack-N-Stak have enjoyed an excellent working relationship with SBH for over 15 years so when Tony Crawford, SBH Warehouse Manager, was tasked with the job of looking for potential suppliers, one of the first calls was to Rack-N-Stak.

“Our first dealings with Rack-N-Stak were way back in 1998 when they supplied the racking and materials handling equipment for a new warehouse”, comments Tony. “From day one we have liked their straight forward approach, especially when it came to looking at the bigger picture and offering a total solution rather than just supplying fork lift trucks”.

The new DC currently operates an extended day-shift, 6 days a week but with the option to multi-shift it was imperative that the trucks and equipment were designed and specified to cope with demands of a high throughput operation. Working closely with Tony and the team at SBH, Rack-N-Stak recommended a fleet of nearly new STILL forklifts and warehousing equipment. The trucks included:

  • STILL FM Reach Trucks – 2 of the trucks are fitted with Flametec zone protection for use in the Aerosol storage area
  • STILL RX20 Electric Counterbalance Trucks – General warehouse duties
  • STILL EXUS Powered Pallet Trucks – General warehouse duties
  • Spare Batteries and Change System – to allow for extended day shift operation and future expansion to a multi-shift.

“Servicing 260 stores throughout the UK and Ireland means that we cannot afford unplanned downtime. We have always been impressed with the high level of service from Rack-N-Stak and the fact that they are local is a huge benefit to us”, commented Tony. “Also having the same engineers more often that not means that they get to know the trucks and keep downtime to a minimum. They also get to know the staff and our procedures which also helps.”

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